Terms and Conditions

To hire a car, you must present your DNI, NIE or passport, as well as your driving licence, both of which must be valid.

• At the airport: Please go directly to the meeting point, located on level -2, zone A. You will find an Autos OASIS member of staff there at your flight’s estimated arrival time. It is essential that you provide us with this time and your flight numbers. The member of staff will remain there for a maximum of 30 minutes after the flight’s arrival.
  • Return at La Palma Airport: the vehicle must be parked in any space in ZONE A. If it is returned to another zone, a charge of €15 will apply if this is reported immediately, and €30 if it is not reported.
• At the port: a member of staff will be waiting for you at the entrance to the ferry terminal, holding a sign with your name on it, at the time specified in your booking. If you are delayed or your arrival time changes, please let us know as soon as possible. The member of staff will wait there for a maximum of 20 minutes after the ferry arrives.
• At a hotel or in self-catering accommodation: a member of staff will be waiting for you at reception at the specified accommodation at the time stated in your booking. If you are running late or need to change the time, please let us know as soon as possible. The member of staff will wait for a maximum of 10 minutes from the agreed time.

THE PRICE SHOWN INCLUDES

• Unlimited mileage.
• Comprehensive insurance (Super CDW): where this is expressly included in the booking or taken out as an optional extra, a deposit of between €150 and €950 is required as security for the hire period, depending on the vehicle category. A Mastercard or Visa credit card must be presented. Super CDW does not cover damage to the underbody, wheel rims, tyres or front or rear lights; nor does it include a replacement vehicle when the breakdown or accident is clearly attributable to the customer. Also excluded are cargo, towing costs, luggage, personal belongings, the aerial, warning triangles, the warning beacon, the high-visibility vest, the key or remote control, damage to the upholstery, and refuelling with the wrong type of fuel. Insurance provided by Mutua Tinerfeña.
• Passenger insurance with medical assistance (PAI)
• Maximum compensation of €20,000 in the event of death or disability.
• Vehicle theft insurance (TP). Does not cover cargo or personal belongings.
• 2nd and 3rd additional drivers: price subject to season and special offers.
• Children’s lifts by season and special offers.
• Child seats: price varies depending on type and season (shown in Step 1 of the booking process).
• Exterior vehicle cleaning at our premises for long-term stays. Booking required.
• Minimum hire period: 24 hours.
• Taxes. I.G.I.C. 15% included.
• Roadside assistance is free of charge, except where the incident is attributable to the user’s carelessness, oversight or negligence, such as a puncture requiring a tyre change or the loss of keys. In such cases, a call-out charge of €1.00 per kilometre travelled from our base to the scene of the incident will apply (minimum €30).
• In step 1 of the booking process, you can specify your preferred vehicle model. Autos Oasis will endeavour to fulfil your request, but cannot guarantee that specific model; it only guarantees a vehicle with similar or superior specifications.
• Minimum age: 23 – Must have held a driving licence for at least 2 years.
• Deposits by group:

THE PRICE SHOWN DOES NOT INCLUDE

The insurance, including Super-CDW, does not cover the following under any circumstances:

Damage to the underbody, wheel rims or tyres is not covered, nor is a replacement vehicle where the breakdown or accident is clearly attributable to the customer. Also excluded are the load, the recovery vehicle, luggage, personal belongings, the aerial, warning triangles, the hazard light, the high-visibility vest, the fuel cap, the key or remote control, damage to the upholstery and refuelling with the wrong type of fuel. To maintain CDW or Super CDW cover in relation to the incident in question, the customer must submit the duly completed accident report to Autos Oasis La Palma within 24 hours, whether or not another vehicle is involved, regardless of liability and the severity of the incident. This can be submitted at the company’s offices or sent as a PDF via email to autos@oasislapalma.com or via WhatsApp to 627 471 111. Failure to submit the form correctly and on time may result in the loss of cover in respect of that incident, to the extent permitted by the applicable regulations.

PREMIUM INSURANCE: optional insurance to be included by the hire company if it sees fit. This additional insurance supplements the Super CDW cover already included, covering tyres (NOT rims), headlights and assistance in any situation or circumstance. Assistance (8 to 20 hours every day).

Vehicle interior cleaning: this is included in the price shown, ‘except for’:

Stains or dirt requiring special upholstery cleaning – such as those caused by oils, sun cream, food, saltpetre, rust or animals – are not included. Special cleaning is defined as any cleaning that cannot be carried out by vacuuming or using compressed air. Where this is necessary, the customer must pay €50.00.

Fuel and traffic fines are the responsibility of the customer. For each fine incurred during the hire period, an administration fee of €20.00 will be charged, covering the identification of the driver and the administrative procedures required by the authorities. If the vehicle is returned with less fuel than when it was collected, the cost of the fuel required to make up the difference will be charged, along with a refuelling service charge of €15.00.

Driving on roads, tracks or unpaved surfaces is prohibited. If the hirer breaches this prohibition, they shall be liable for any damage to their own property and to third parties that is a direct consequence of the breach and for which they are legally responsible, without prejudice to the compulsory insurance cover and the limits established by the applicable regulations.

The administration fee for each traffic offence is €20.00. This amount will be charged to the customer’s credit card once the notification is received by Autos Oasis, regardless of how much time has elapsed since the hire or since the offence was committed.

Cancellation and Refund Policy

Offer*: for the groups and periods to which it applies, cancellations and amendments are free of charge (€0.00) provided they are notified and, where applicable, justified within the timeframe specified in this clause. This promotion does not apply to groups E, F, G, H and I, nor to bookings that include, in whole or in part, Christmas, New Year’s Eve, Carnival, Easter or the period between 15 July and 25 August; in such cases, only the special policy detailed below shall apply. Apart from these cases, cancellations in groups A, B, C and D notified at least 24 hours in advance will incur no charge; those notified less than 24 hours in advance and no-shows will incur a charge equivalent to one day’s rental.

If a refund is due, it will be made via the same method used for payment. Autos Oasis La Palma will not charge any fees of its own for the refund. The only deductions permitted are any fees actually charged by the financial institution or the payment provider, provided that the customer was informed of these before the contract was entered into and that the relevant supporting documentation is provided.

Autos Oasis accepts no liability for any fees that may be charged by the credit card issuer or the bank specified by the customer. Cash refunds will only be issued where the original payment was made by the same method.

This offer is NOT VALID for groups E, F, G, H, I and J, or for bookings that include, in whole or in part, the dates of:

Christmas, New Year’s Eve, Carnival, Easter and from 15 July to 25 August, for which the following cancellation policy applies:

Booking cancellations in groups A, B, C and D and their variants

Cancelaciones de reserva en grupos E, F, G, H, I:

In any case, all changes and cancellations due to weather conditions or proven illness are free of charge.

DEPOSIT HOLD

Please read carefully the terms and conditions relating to the security deposit and the vehicle excess. The excess is the maximum amount the customer will be required to pay for covered damage where they are at fault, whilst the security deposit is the amount temporarily withheld as a guarantee against any obligations arising from the hire.

Super CDW (waiver or reduction of the excess in car groups such as H and J): a recommended daily supplement that waives the excess or reduces its amount, depending on the car group. It is non-refundable and requires a credit card. To retain CDW or Super CDW cover, the accident report must be submitted to Autos Oasis La Palma within 24 hours, regardless of whether another vehicle is involved and irrespective of liability or the severity of the incident. It may be submitted in person at the offices or sent by fax or email. If it is not submitted correctly and on time, the Super CDW cover will be cancelled.

Under no circumstances does the insurance cover damage to the underside of the vehicle; burns, tears or stains on the upholstery;
loss of keys; filling up with the wrong type of fuel; damage resulting from driving on unpaved roads; or damage
to the vehicle itself or to third parties caused by negligent driving or driving under the influence of alcohol or drugs.

OTHER TERMS AND CONDITIONS

The booking system includes the first additional hour free of charge. From the second to the fourth hour, a quarter of the daily rate will be charged for each hour. From the fifth hour onwards, a full day’s charge will apply.

Minimum hire period: 1 day.

The vehicle must be returned with the same amount of fuel as when it was collected. Any excess or unused fuel will not be refunded.

Rates, offers and seasons may vary for new bookings. The rate and conditions confirmed in an accepted booking will not be changed unilaterally, unless the change is required by an applicable regulation or has been expressly agreed by both parties.

VERY IMPORTANT

Processing of personal data:

In accordance with Regulation (EU) 2016/679 and Organic Law 3/2018, the data controller is Autos Oasis La Palma, S.L.U. The data will be processed for the purposes of managing the booking, fulfilling the hire contract, complying with legal obligations and, where there is a valid legal basis, sending marketing communications. The legal basis will be the performance of the contract, compliance with legal obligations, a duly balanced legitimate interest or consent, depending on the purpose. The data will be retained for the duration of the contractual relationship and for the applicable statutory retention periods. Data may be disclosed to authorities, insurers, financial institutions, suppliers acting as data processors and other recipients where necessary or where there is a legal obligation to do so. The data subject may exercise their rights of access, rectification, erasure, objection, restriction and data portability, as well as withdraw their consent and lodge a complaint with the Spanish Data Protection Agency, via the contact channels set out in this policy.

The data required to manage the booking and fulfil the contract will be processed on the basis of the contractual relationship. The carrying out of statistical analyses will be limited to anonymised data or will be based on the relevant legal basis. Marketing communications will only be sent by email or other equivalent means where there is a valid legal basis and, where consent is required, via a separate, voluntary and unchecked option. The user may withdraw their consent or object to these communications at any time.

Autos Oasis La Palma, S.L.U. undertakes to maintain the confidentiality of personal data and to implement the appropriate technical and organisational measures to ensure a level of security appropriate to the risk, in accordance with Regulation (EU) 2016/679, Organic Law 3/2018 of 5 December, and other applicable legislation.

El usuario garantiza la veracidad de los datos facilitados. www.autosoasislapalma.com,  www.autosoasislapalma.es, www.autosoasis.com, www.oasislapalma.com , they may exclude from the registered services any person who provides false information, without prejudice to any other appropriate legal action.

The Oasis La Palma Group, comprising Organización Agencia Servicios Islas Canarias, S.L.U. (Viajes Oasis La Palma) and Autos Oasis La Palma, S.L.U., will only process data for purposes other than the management of the contract where there is a valid legal basis. Where processing is based on consent, this will be sought by means of a clear affirmative statement or action, separate for each purpose requiring it, and may be withdrawn at any time without affecting the lawfulness of the processing carried out prior to such withdrawal.

In accordance with Article 13 of the European General Data Protection Regulation (GDPR 679/2016), you may exercise your rights by sending an email to the following address: admin@oasislapalma.com